Refund policy

 

Please take a moment to read through the following terms before making a purchase. By completing an order on bhavyasilvers.in, you acknowledge and agree to these terms.

We offer hassle-free returns within 7 days of delivery, because we believe you deserve complete confidence in every purchase you make with us.

 

How to Raise a Return Request

Simply reach out to us within 7 days of receiving your order via:

•       WhatsApp: +91 8800844815

•       Email: hello@bhavyasilvers.in

 

Please share your Order ID when you contact us — it helps us serve you faster. Once your request is received and verified, we will arrange a pickup or walk you through the process at no inconvenience to you.

 

What We Need from You

To keep things transparent and ensure a smooth experience for everyone, all return requests must be accompanied by the following:

 

•       360° Unboxing Video: A clear, uninterrupted 360° video of you opening the package exactly as received. This is mandatory for all return requests and protects both you and us in case of any transit-related concerns. We recommend recording this the moment your parcel arrives.

•       Unused & Unworn Condition: The jewellery must be in its original, unworn condition — free from scratches, damage, resizing, or any alteration.

•       Original Packaging: All original packaging, pouches, tags, certificates (if applicable), and accessories must be returned along with the product.

•       Proof of Purchase: Your Order ID or order confirmation details.

 

 

Refund Options

Once your returned item is received and inspected at our warehouse, we will process your preferred resolution:

•       Refund to your original payment source (Credit/Debit Card, UPI, Net Banking) — processed within 5–7 business days.

•       Store credit or voucher (issued as a Bhavya Silvers gift card) for future purchases on bhavyasilvers.in — issued within 24–48 hours of return verification.

•       Exchange for another piece from our collection.

 

 

Bank processing times may vary and are beyond our control. Your patience is warmly appreciated.

 

Non-Refundable Charges

The following charges are non-refundable:

•       Shipping and delivery charges

•       Payment gateway processing fees (up to 2% of order value)

•       Gift wrapping charges (if any)

 

We take great care in packing every order with love, but if something doesn't look right, please don't worry — we'll make it right for you.

 

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery:

•       WhatsApp: +91 8800844815

•       Email: hello@bhavyasilvers.in

 

Please share your Order ID along with clear photographs and your 360° unboxing video when reporting the issue. This allows us to resolve your concern as quickly as possible.

 

 

3.  A Note on Our Product Photography

At Bhavya Silvers, every piece of jewellery is photographed with care to showcase its true beauty and craftsmanship. We want to be transparent with you:

 

•       All product images on bhavyasilvers.in are captured under professional studio lighting conditions, which can enhance the natural lustre and shine of sterling silver.

•       The actual appearance of the jewellery may vary slightly depending on your screen's display settings, ambient lighting at your end, and individual perception of colour and tone.

•       We make every possible effort to retain the original look, texture, and finish of each piece in our photographs — so what you see is as close to reality as we can achieve.

 

 

4.  Order Cancellations

We understand that plans can change, and we're here to help wherever we can.

 

Before Dispatch

If you'd like to cancel your order, please contact us within 6 hours of placing it. We'll process a full refund to your original mode of payment with no questions asked.

 

The sooner you let us know, the better — it allows us to avoid dispatching the order and helps us serve you more efficiently. We truly appreciate your thoughtfulness!

 

After Dispatch

If your order has already been dispatched, cancellation will be treated as a return once the package is delivered. In such cases:

•       The refund will be processed after the product is received and inspected at our warehouse.

•       Shipping charges (forward and return both) and payment gateway fees will be deducted from the refund amount.

 

5.  Items Not Eligible for Return

While we try to accommodate all requests with warmth and care, the following items cannot be accepted for return:

•       Items that have been worn, used, altered, resized, or damaged after delivery

•       Items returned without original packaging, tags, or accessories

•       Items returned without the mandatory 360° unboxing video

•       Items reported after the 7-day return window has elapsed

•       Custom-made or personalised jewellery crafted to your specific requirements

 

6.  Refund Processing Timeline

We process all refunds as swiftly as we can. Here's what to expect after your return is verified:

•       Refund to Original Payment Source: Processed within 5–7 business days. Please note that payment gateway charges of up to 2% of the order value will be deducted, as these are non-recoverable from our end.

•       Store Credit: Issued within 24–48 hours of return verification — with the full order value, no deductions.

•       Exchange: Processed and dispatched within 3–5 business days of return verification, subject to stock availability.

 Bank processing times may vary and are beyond our control. Your patience is warmly appreciated.

 

7.  We're Always Here for You

Have a question, concern, or simply need a little guidance before placing your order? Our team is just a message away, and we'd love to hear from you.

 

•       WhatsApp: +91 8800844815 (Monday–Saturday, 10 AM – 7 PM IST)

•       Email: hello@bhavyasilvers.in

•       Website: bhavyasilvers.in